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Customer Ratings & Reviews for IGO Insurance Agency, Inc

11 Reviews | Leave a Review
"Over the years Jimmie and his staff have become a valued partner in our small business by consistently providing the right balance between the coverage that we need and a price that we can afford.  Every year when our vendors need insurance certificates, we don’t have to spend days chasing them down , one call does it all! Now that’s customer service!"
Clint Rogers, Triangle Collision, Morrisville
"I’ve been a customer for just over a year and can tell you that Lloyd Durham (Account Executive) has been a good representative of IGO Insurance. From the time he presented our options, through the time we had our first claim, he has done exactly what he said he would do: Follow up and follow through.  We have our commercial package with IGO and then went with IGO for our Workers’ Comp insurance after Lloyd showed us how much money we could save. He is clear with his information and has ensured all processes have gone smoothly. We are happy with Lloyd and IGO Insurance's comprehensive service."
William Tickle, President, William Tickle Automotive, Inc., Burlington
"I have been with IGO Insurance for several years and have been most impressed with the service and professionalism I have received. We  have been able to save on premiums due to David Coury working hard on my behalf to get the best coverage at the best price.

I also have had the misfortune of having to file a large claim due to a fire in one of my buildings. IGO Insurance handled that claim in a fair and timely manner, and exceeded my expectations with their attention to detail and concern for my interest.

Simply put, I have been completely satisfied with IGO Insurance and hope to continue this partnership forever."

Charles L. Braswell, Jr., Rocky Mount Radiator and A/C, Inc., Rocky Mount
"Dear Jimmie: I wanted to take time and thank you and your staff for all of the help with my insurance needs throughout the past several years. Often we take for granted the Great Service that others give us. The Agency has always been there for us when we have had concerns and responded promptly. It also is reassuring how well you and your staff know your product, review it with me each year and keep me updated on new trends in covering our business so we are not let down when we need to use our Insurance! Thank you."
Dean A. Bailey, King's Auto Service, Raleigh
"Cameron’s Body Shop has been a customer of IGO since 1988 (27  years). The team and management of IGO is superb.  IGO has proven over and over that they work for independent garage owners.  It’s only appropriate for our company to seek other rates outside IGO for comparison, but as ALWAYS, IGO searches and finds the BEST coverage and protection for Cameron’s Body Shop as well as other surrounding shops in our area. Cameron’s Body Shop has definitely put our policies to good use.  Sadly, we have had several claims with automobile accidents, as well as workers' compensation accidents.  But IGO’s immediate response and guidance during each and every incident has allowed each claim to be handled with smooth and precise expertise which resulted quick turnaround time.  We have no doubt when it’s time to renew our annual policies that we can count on IGO.  IGO takes away the stress of reviewing and worrying whether we have chosen the best policy.  After 27 years of consistency, IGO cannot be beat.  They are our confidant!" 

Denise D. Cameron, Cameron's Body Shop, Sanford

"In July of 2014, every business owner's worst nightmare became a reality for us. We had an OSHA inspection.  As we began to address the citations, we became increasingly overwhelmed. The worst part was, we had a payroll company that helped us with compliance. All along we believed we were compliant. We quickly found out we were not. OSHA kept telling us that what we had submitted was not industry specific. We were at a loss.

In a panic, we called our insurance agent, Jimmie Robertson. He assured us that his wife Sherry could help us. Even though they both had other appointments on their calendars, they immediately made time for us. They sat with us, went over the citations and helped us with a plan of action. Within a week's time, we had 2 huge binders filled with the information that we needed. It was no easy task for Sherry to put all the information together in such a short amount of time. We felt like the weight of the world was lifted off our shoulders.

Sherry is a pleasure to work with and she is always accessible. Every year we are bombarded with requests from agencies to give insurance quotes.  Last year we just renewed and did not bother to look elsewhere for one simple reason: It is not always about the money, it is also about the service. You cannot put a price tag on peace of mind."


Jim & Tana Malerba

Coats Auto Body and Repair, Raleigh & Garner, NC
Thanks as always, Jimmie, for the yearly review. I know I can forever count on the IGO staff to answer questions and assist with all our insurance needs. This level of confidence gives a business owner one less thing to cause concern.
Amy Pearson, Rudy's Truck & Trailer, Inc., Bailey
"Our shop garage keeper and liability insurance, including workers comp has been with the IGO Insurance Agency for many years now.    We have from time to time  price shopped with other providers, but no one has ever been price competitive with the IGO Agency.   But to me the best thing about the product is it’s specifically designed for the auto repair and body shop industries.    So the coverage is second to none.  The staff from sales to claims are always very professional and friendly.  I would highly recommend the IGO Insurance Agency."
Stan Creech, Owner, Creech Import Repair, Raleigh
"I'm not going to say how long I've known and done business with Jimmie Roberson and IGO Insurance.  Everyone knows I'm an old grump but Jimmie is still trying to maintain that youthful façade so the real answer would only do Jimmie harm! On a serious note, Jimmie and his staff are on my short list of go-to people when I need business advise and obviously, insurance.  Fast and friendly, professional and accurate are the words I'd use to describe their team."
James Allen, Auto Pro To Call, Chapel Hill
"Been dealing with IGO for about 25 years and everyone has always been very accommodating in every way. Have always felt pricing to be competitive!"
Mike Barker, North Hills Exxon, Raleigh
"We here at Discovery Automotive have been customers of IGO for 10 years. We have been very satisfied in both the quality of product and level of service provided by Jimmie Robertson and his team."

Tracy Lipman, Discovery Automotive, Cary
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8117 Ebenezer Church Road | Raleigh, NC 27612
Toll Free: 800.243.1560 | Local: 919.782.1560 | Fax: 919.782.5706
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